When management consultancies and IT services vendors first launched innovation and transformation centers - and TBR has visited more than 40 of these centers in the last five years - one of the defining features was location: The centers were separate from the main offices, sometimes even in a separate city or neighborhood, reinforcing that this space was built for discussions outside of clients’ normal expectations of these vendors. Given the emphasis on keeping conversations flowing freely among KPMG professionals and the overall atmosphere of learning, training and camaraderie, KPMG’s decision to include an Ignition Center at Lakehouse struck TBR as potentially problematic. Improving clients’ Ignition Center experiences by colocating at Lakehouse Those breaks included stretching, games or meditation.” In every interaction we had with KPMG professionals, both on-site and during discussions after our visit, people agreed the firm’s attention to detail creates a welcoming atmosphere at Lakehouse. ![]() As the KPMG professional said, unprompted by TBR, “The wellness breaks that we had throughout the day were great. During TBR’s tour, the gym staff were not at the desk or in the various workout rooms because they were making rounds through classrooms, leading get-up-and-move-around breaks. They really make the whole experience incredible.” The same professional also brought up a seemingly small feature that made a large impression on us. With an all-inclusive design, from overnight accommodations, seemingly endless food options, a top-flight gym, and other amenities, the entire Lakehouse campus contains everything needed for a few days of learning and meetings, minimizing stress and maximizing the amount of time people can spend with each other, which is invaluable after two years of virtual meetings.ĭuring a post-visit discussion, a KPMG professional echoed TBR’s highly positive experience by saying, “The staff at Lakehouse are truly amazing.Multiple KPMG professionals - before, during and after TBR’s visit - brought up the social, genuine and supportive vibe that seems to permeate Lakehouse, sustained by KPMG’s overall culture. Based on our observations of the classrooms and interactions with professionals on-site, the Lakehouse design facilitates intermingling across every level of professional experience, with an openness that allows for chance discussions.Centrally located classrooms, designed for large and small sessions, cement the idea that Lakehouse is not a showcase or a conference site but rather a learning center - a design emphasis that also reinforces KPMG’s culture.The sheer size of Lakehouse and the investment the firm made in the facility reinforce KPMG’s commitment to its professionals to expand their knowledge and develop their career paths while providing them with top-class amenities, support and services. During TBR’s visit, multiple KPMG partners mentioned the freedom Lakehouse provides to have unplanned discussions with longtime colleagues and new acquaintances.īy design, making interactions seamless, stress-free and purposeful Without clients or non-KPMG professionals roaming Lakehouse’s campus, conversations among colleagues can be more open and direct, without the need to check a name tag or remain circumspect. Seemingly reinforced by every design decision, Lakehouse was built by KPMG for KPMG’s professionals. During TBR’s visit, three characteristics stood out among a wide range of thoughtful design details, strategic investments and fit-for-purpose spaces: Everything about Lakehouse reinforces KPMG’s commitment to the firm’s professionals: The environment itself minimizes stress and maximizes opportunities to interact in-person, and the place buzzes with an energy uncommon in a training and learning facility. KPMG opened the facility in early 2020, closed it temporarily during the initial months of the pandemic, and reopened incrementally starting in late 2020, with operations now at full capacity. ![]() On July 20 and 21 TBR visited Lakehouse, KPMG’s purpose-built training facility in Orlando, Fla.’s, Lake Nona neighborhood. Emerging from the pandemic, a training facility in a class of its own
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